Terms and Conditions

Are there any questions regarding our Terms and conditions you reach us most easily in sending an email to: kundtjanst@parkandstay.se

Also see more contact opportunities for customer service in the main menu.


1. Buy / product / service
Purchase of space for vehicles is either done by ticket in payment machine/TVM or through internet payment, the customer himself checked seat availability on the surface before pay. Customer decides in advance the desired end period for the purchase of the QuickStopand the amount to be pay/charged.


Through internet payment, the customer registration number and SMS / E-mail address for mailing of receipt and code for access to the facilities/servicehouse.

When buying at TVM, the customer receives a receipt printed to be placed clearly visible in the vehicle.

Customer chooses the time / amount for parking / rental of space and access to facilities at the current rack space leased or owned / operated by Park and Stay AB.

Note that the valid fee only applies to the stand location, the customer selected in the internet payment or the payment terminal provided on the respective area of Park and Stay AB.

The responsibility to enter the correct registration registration / internet payment is on the customer.

If the customer leaves his place so apply the principle: Left location = Consumed place, if space is available at the return of the amount paid will of course be used until endtime expired.


2. Price / currency
All prices are in Swedish kronor (SEK)

Prices include VAT at 25%.

No other costs will be debit the customer.

3. Payment / payment terms

3.1 Payment
We use DIBS for secure payment with Visa / MasterCard. Read more about DIBS http://dibs.se

3.2 Automatic Payment
In cases where the position location has an TVM, the purchase made by using Visa / Mastercard / Amex and most existing fleetcards and coins, see "Pay in machine" in the main menu for more information.

Charging out of the purchase of space / layout is done immediately after the customer selected the desired time whether the purchase made at an TVM, or via the internet payment.


4.Returns, Exchange and Return Policy
Right of withdrawal or return policy does not apply to this type of service in which the service is delivered as soon as you select a desired time / sum for your location / parking of vehicles.

The customer should be aware that there is no withdrawal rights and the obligation to pay arises directly from use of the Services, whether via TVM or internet payment exercised.

Have you as a customer objection to debit or payment made to the Park and Stay AB in writing within a reasonable time contacted via our contact form under "Customer Service" or via email kundtjanst@parkandstay.se
In case of disagreement, we always follow ARN's recommendations.


5. Repayment
Repayment will be made to your bank account or the way the customer suggests, but not cash. The refund is made as soon as possible from that we have received and accepted your claim. However, always within 30 days.

6. Protection of personal data
In connection with the registration and ordering you agree that we may store and use your information in our operations to complete and provide the service that you expect from us. The PDA (Personal Data Act) you have the right to obtain the information we have stored on you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service (preferably by e-mail kundtjanst@parkandstay.se). We also declare that we will not sell or transfer any personal information, but can use them to send publicity regarding our rack locations or services. You, the customer always has the right to refuse you such mailings, and remove from our database if you so desire.

7. Our payment solutions/ Bank and credit cards:

We use DIBS card provider DIBS and meets the requirements of the PCI DSS. We also use SSL certificates. http://www.dibs.se/node/642
Direct payment by bank is not possible today.

Our payment terminal solution is EMV certified and meets the industry's current PCI requirements for maximum security.

8. Force Majeur
In the event of war, natural disasters, strikes, government decisions and similar events beyond our control which is not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement / pledge shall constitute grounds that we released from our obligations to fulfill that contract.

Below are links to the Consumer Agency and ARN where you can read more detail on Consumer Sales and Distance Contracts mm.
http://www.konsumentverket.se/
http://www.arn.se

 


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Customer service

We work constantly to our customers and partners to get help quickly to their questions.

It can be anything from card purchases, tips for improvement, questions about our business, but also landowners / associations who want to join our concept Park and Stay.

Fill out the form below as accurately as possible and we will contact you shortly.

Read our FAQ